Purchase & delivery information

Updated 10 October 2026. OMGwhat is operated by Planwab Private Limited.

Cash on delivery

Choose Cash on delivery at checkout to place an order without an online charge. Pay the displayed total to your retailer on delivery. COD orders reserve stock immediately and remain payment due until delivery and cash collection are confirmed. Contact prashant@planwab.com to cancel an unshipped order or arrange a return. COD refunds are coordinated with the retailer and support rather than Razorpay.

Orders and payment

Prices, product descriptions and stock are provided by independent retailers. The checkout total is shown in INR and includes shipping; no delivery fee is added at checkout. Verify the product and address before paying. Payment is collected into the platform Razorpay merchant account. Seller settlements are managed separately; automatic seller payouts are not part of this checkout.

An order is confirmed only after Razorpay capture is checked by our server. If confirmation is delayed, check Profile → Your orders or contact support before paying again. A checkout stock reservation lasts up to 15 minutes and may end sooner with the deal. A captured payment arriving after the reservation is released is sent for a full refund; its status appears in your orders.

Delivery

Your retailer arranges delivery to the checkout address. A delivery date is not guaranteed by the reel countdown. Contact support before purchase if you need a confirmed delivery time. The platform administrator can update processing, shipped and delivered status, which appears in your profile.

Cancellation, returns and refunds

For cancellation, damaged/incorrect items, non-delivery or return assistance, email prashant@planwab.com with your order/payment ID and the issue. Support reviews the retailer listing, delivery status and applicable rights, then coordinates the resolution. No fixed return window or delivery guarantee is advertised by this version. Approved refunds go back through Razorpay to the original payment method; bank processing timing can vary. A refund request is not a completed refund until the provider confirms it.

If payment appears in your bank account but no confirmed order appears, contact support with the payment reference. Do not share card numbers, CVV, banking passwords or UPI PINs with support.